About our 14-day money back guarantee
You can return the car within 14 days from the day after delivery. Just let us know, and you don’t need to provide a reason. Please note: once you’ve told us you’re cancelling, you must not continue using the car. It should be kept in good condition until it’s collected.
Conditions to using the guarantee
If you paid for the car in full:
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If you paid by Visa or Mastercard (debit or credit), the full purchase price — including the £49 admin fee — will be refunded to the same card.
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The car must not be driven more than 250 miles from the time of delivery.
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The vehicle must be returned in the same excellent condition as it was delivered.
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You’ll need to return the V5 log book via recorded delivery, at your own expense.
If you paid using finance:
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You’ll receive a refund of the £49 admin fee paid at checkout.
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The car must not be driven more than 250 miles from the time of delivery.
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The car must not have any modifications or alterations of any kind.
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The vehicle must be returned in the same excellent condition as delivered (allowing for fair wear and tear).
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The car must be free of any charges or claims from third parties — including finance providers.
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You’ll need to return the V5 log book via recorded delivery, at your own expense.
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